Replace 12/13: After a profitable Insider testing interval, we’re delighted to announce that Assist Digital Agent is now rolling out to all gamers within the US. We’d wish to thank Insiders for his or her assist in testing and offering suggestions for this new function.”
Assist Digital Agent is an AI-powered function constructed to assist Xbox gamers extra effectively resolve their support-related gaming points, and it’s rolling out to pick out Xbox Insiders on help.xbox.com at this time. Assist Digital Agent can shortly entry info from help.xbox.com to reply questions related to Xbox console and recreation help points. Xbox Insiders positioned in the USA and with English chosen as their most well-liked language can start previewing the Assist Digital Agent at this time by visiting help.xbox.com whereas signed into an account that’s registered with the Xbox Insider Program.
We worth the suggestions from Xbox Insiders for this preview expertise and any suggestions obtained might be used to enhance the Assist Digital Agent. As you work together with the Assist Digital Agent, you possibly can present suggestions by way of the “thumbs up” or “thumbs down” button on every of the responses or present suggestions immediately by way of the “Give suggestions” button on the backside of the web page.
How you can Use Assist Digital Agent
Beginning at this time, Xbox Insiders will see the Assist Digital Agent on the “Contact us” web page on help.xbox.com. Sign up with the identical account you registered with the Xbox Insider Program, then you definately’ll see a brand new choice to ask our new Assist Digital Agent a query.
When you click on on “Ask a query,” you will notice the Assist Digital Agent launch in a brand new browser window. You may ask the agent questions by way of textual content or voice, and it’ll reply with related info from help.xbox.com. If the Assist Digital Agent can not resolve the difficulty, you possibly can request to talk with a reside help agent so long as it’s inside Xbox Assist’s regular hours of operation.
Throughout this preview, you may as well customise your help expertise by clicking on the ellipsis menu icon and selecting between two completely different Assist Digital Brokers.
How you can Get Xbox Insider Assist and Share Your Suggestions
In the event you’re an Xbox Insider in search of help, please be part of our group on the Xbox Insider subreddit. Official Xbox employees, moderators, and fellow Xbox Insiders are there to assist. We advocate including to threads with the identical subject earlier than posting a model new one. This helps us help you one of the best we will! Additionally, you possibly can present direct suggestions to Staff Xbox by following the steps right here beneath the “Report an issue on-line” part.
In the event you aren’t a part of the Xbox Insider Program but and wish to assist create the way forward for Xbox and get early entry to new options, be part of the Program at this time by downloading the Xbox Insider Hub for Xbox Sequence X|S & Xbox One or Home windows PC.
For extra info on the Xbox Insider Program, comply with us on Twitter at @XboxInsider.
